POLICIES & GUIDELINES

Reservations

Appointments are recommended for spa services and can be made online or by phone. We will do our very best to accommodate walk-ins. To reserve your appointment, a credit card is required at the time of booking. For all spa therapies, please arrive at least 10 minutes prior to your appointment to allow time to unwind, relax, and enjoy complimentary refreshments. 

Please Be on Time

Please arrive at least 10 minutes before your appointment time to allow completion of any necessary client forms and change of clothing, if applicable, to service reserved. Total time of service will be deducted according to late arrival time, i.e. appointment starts at 12 p.m. and ends at 1p.m., guest arrival time at 12:15 pm, spa services will be provided from 12:15 to 1 p.m.

Late arrivals to appointment (s) of more than 1/3 of the appointment time will be automatically cancelled and a late cancellation fee of 100% service (s) will be charged. Missed appointments may be rescheduled only after late fees have been paid in full.

Cancellation Policy

We understand that situations arise in which you must cancel your appointment. Should you need to cancel or reschedule, please notify us at least 2 days prior to appointment (s) to avoid late cancellation fees. The credit or debit card number on file will be charge per our cancellation policy as follows.

 

  • All appointments cancelled 1 day prior to appointment date will be subject to 50% per service (s) booked.

  • All cancelled appointments / “No Shows” on the day of the appointment date will be subject to 100% per service (s) booked.

  • Late arrivals to appointment (s) of more than 1/3 of the appointment time will be automatically cancelled and a late cancellation fee of 100% service (s) will be charged. Missed appointments may be rescheduled only after late fees have been paid in full

  • Cancellation of any appointment (s) on arrival are subject to 100% per service (s) booked. (i.e., multiple services booked)

  • All service (s) booked valued at $90 or less will be subject to a $45 fee per service cancelled / "No Shows" less than 2 days prior to appointment.

 

Please arrive at least 10 minutes before your appointment time to allow completion of any necessary client forms and change of clothing, if applicable, to service reserved. Total time of service will be deducted according to late arrival time, i.e. appointment starts at 12 p.m. and ends at 1p.m., guest arrival time at 12:15 pm, spa services will be provided from 12:15 to 1 p.m.

 

When you miss an appointment with us, we not only lose your business, but also the potential business of other guests who could have scheduled an appointment for the same time. All will agree, time is our most valuable asset. We are obligated to compensate our staff for their time prepping for your service and experience as well as make up for lost revenue.

Refusal of Service

Asia Rose Spa is a safe place for individuals to rest and relax. We respect all individuals regardless of race, class, gender, ethnic background, cultural foreground, and sexual orientation.

Asia Rose Spa has a zero tolerance policy. We have the right to refuse service to anyone at any time with no refund. 

Asia Rose Spa provides a safe environment for its clients and employees, any behavior which includes but is not limited to, threats, violent acts, disruptive or abusive language, sexual, racist, homophobic, comments/remarks, the usage of drugs, alcohol, and any other action deemed offensive and inappropriate by one of our staff, is unacceptable.

Individuals displaying these types of behavior will be escorted from the premises and may be prosecuted. 

 

Covid Protocol

To ensure the safety of our staff, our clients and community, Asia Rose Spa Spa will follow strict protocols in regards to Covid-19. We believe our clients can receive a dedicated  and amazing self care service even within the restrictions of this safety protocol. Assurance that safety is our highest priority.

By booking and appointment, you agree to all Asia Rose Spa protocols.

Failure to follow our health and safety protocols will result in a refusal of services with no refund.

Changing Area

We offer changing areas for your convenience. As we cannot be responsible for lost or stolen items, please avoid bringing in valuables.

 

Cell Phones

Please help us preserve our peaceful and tranquil atmosphere. Cell phone use is prohibited in any area of the spa with the exception of the lobby area.

 

Gift Cards

Gift certificates are considered as cash and cannot be replaced if lost or stolen and are non-refundable.  All gift certificates expire 1 year from the date of purchase regardless if the expiration date is listed on the card or not.

 

Gift Certificates cannot be redeemed for cash. There are no refunds or exchanges for gift cards. Gift cards can only be redeemed at the Asia Rose Spa location.

Gift cards are available for purchase online and in-spa facility for any dollar amount. Please inquire at the front desk for assistance in selecting the perfect gift. Gift Cards must be mentioned, if desired to redeem, when making your appointment.

Gratuity 

For your convenience, a minimum of 18% gratuity will be automatically added to all Spa services for groups of four or more. A minimum of 15% gratuity will be applied to all Spa services for tickets paid for by individuals other than client receiving services.

Customary tipping runs 18% to 20%. Although in most cases, tipping is left to the discretion of our guests, we highly encourage guests to offer tips when services are provided that meet or exceed expectations. Our professionals work very hard to delivery an optimal guest experience and would appreciate your gratitude for their efforts. For your convenience, gratuity can be added to your total at time of checkout.

Prices and Services

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. 

 

 

Payments

We gladly accept cash, Visa, MasterCard, American Express, and Discover. We do not accept checks. State sales tax will be charged as applicable.

Return Policy

Spa Products- It is our mission to provide you with the highest quality of skin and body care products. Asia Rose Spa Store is committed to making your shopping experience an amazing one! If you are not completely satisfied with a skincare/body care product for any reason and the PRODUCT HAS NOT BEEN OPENED OR REMOVED FROM ORIGINAL PACKAGING & NOT USED, please inform us within 5 days of purchase and return within 5 days accompanied with a valid receipt documenting that the purchase had been made within the last 5 days.

Unfortunately, we cannot provide cash or card refunds for returned products. Instead, a spa credit will be provided for any returned products to be used on any other available products or spa services.

Spa Services- Asia Rose Spa strives to provide the utmost in customer service and satisfaction with spa services provided. If you are displeased with your spa service, please bring it to the attention of the receptionist at the time of checkout. It is our policy to ensure that all services are provided properly and professionally, and upon approval of spa management, you will be eligible to receive a follow-up complimentary service or skincare product in order for us to have the chance to “make it right”.

 

Please note: After 72 hours of a received spa service, we are not at liberty to provide any concessions regarding your concerns post treatment. Do understand that once you leave our facility we are not liable for interventions made or not made thereafter to your skin. After you leave our spa, it impossible for us to appropriately address and have knowledge of any and all contributing factors to your skin concerns. Please be sure to follow all skincare recommendations and post care instructions provided to you by your skin therapist at time of visit.

 

We do not provide refunds for spa services or packages; the sole remedy, if you are unhappy with your service, is providing a complimentary follow-up service or skincare product.

Children

To maintain a serene atmosphere, we ask that you not bring children to Asia Rose Spa. We do, however allow children to enjoy certain spa services under the following guidelines: children under 18 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adult’s responsibility to monitor the child’s behavior.